I ORDERED 2 OR MORE ITEMS, WHY DID I ONLY RECEIVE ONE?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. So product shipments can also be dependent on how long customs takes, which can vary from country to country. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
WHAT COURIERS DO YOU USE FOR ORDER DELIVERY?
Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.
DO I HAVE TO PAY ANY TARIFFS, CUSTOMS FEES OR IMPORT TAX FOR MY ORDERS?
Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL AFTER PLACING THE ORDER, WHAT SHOULD I DO?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at firstname.lastname@example.org.
WHAT HAPPENS IF IM NOT HOME WHEN MY ITEM IS DELIVERED?
Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
WHAT IF MY ITEM IS DAMAGED?
If your item has broken, please send us your name, shipping address, order number (if available), and a picture of your damaged item by sending an email to email@example.com. We will send you a replacement.
CAN I CHANGE MY ORDER OR OTHER INFORMATION LIKE ADDRESS AFTER PLACING THE ORDER?
We highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. As we try to process the orders on the same day, if a change needs to be made to your order please contact us at firstname.lastname@example.org ASAP and we will do our best to accommodate that change. If the order has already been processed, or item has been printed, framed, handled or marked as shipped from our fulfillment center we cannot make changes to the order.